Shipping policy
What shipping methods are there?
We use DHL for all of our deliveries. On some occasions, we may use a different courier company.
For all shipments with DHL, we apply the following shipping costs, which are presented to you in the following table. The shipping costs will once again be presented to you separately in the cart system and at the checkout separately.
Which countries are available for shipping?
Our products can be shipped to the following countries: Germany, Belgium, Netherlands, Austria, Denmark, France, Sweden, Spain, Portugal, Luxembourg, Italy, Greece, Cyprus, and Switzerland.
How can I check the shipping status of my order?
From the moment your order leaves our warehouse, you will receive a shipping confirmation from us by email with a DHL tracking number. If the shipping will be carried by another courier company, we will notify you accordingly. With this number, you can track the shipping progress of your order and always stay up to date.
How long does it take for my order to be delivered?
We aim to process orders received during our normal business hours within 3-5 business days. Please note that during drops, holidays, and special promotions, processing and shipping times may increase to a few days. Delivery times only apply to shipments within Germany.
If your delivery takes longer than expected.
You can easily track your delivery using the tracking number included in the shipping confirmation. Please understand that we have no influence on DHL's delivery process. If your package still hasn't arrived after more than 10 days, don't hesitate to contact our support at customerservice@noklones.eu
If your package is lost in transit, rest assured that we will do our best to help you. However, we would like to point out that we are not liable for packages for which proof of delivery has been created. Your satisfaction is essential to us, and we are available to resolve any issues you may have.
How much does the shipping cost?
Your order will be shipped free of charge within Germany and Greece as soon as the value of the goods reaches 120 EUR. We charge shipping costs for orders within Germany and Greece under 120 euros and for deliveries abroad, regardless of the order value. You can find the exact shipping costs in the table below. In addition, the costs are also listed separately in the shopping cart and on the checkout page to ensure maximum transparency.
| Germany | €4.90 |
| Greece | €4.90 |
| Belgium, Austria, the Netherlands | €9.50 |
| Denmark, France, Italy, Luxembourg, Spain, Sweden, Portugal, Cyprus | €14.00 |
| Switzerland | €20.00 |